Day Hike and Low Level Terms:

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We will only take up to 6 people in a group for a Day Hike and a Low Level Walk.

Anyone under the age of 16 will not be allowed.

Anyone under the age of 18 MUST be accompanied by a parent or guardian. When booked, a parent or guardian will need to sign a form saying they will take responsibility for their young adult/ adults, and that they understand the risk of the environment for their young adult/ adults. The from will need to be signed on day of activity.

Dogs are only allowed on LOW LEVEL hikes and must be kept on a lead. This is due to personal safety and crofting safety. Only 2 dogs max. The instructor does not take responsibility for dog(s).

Guide and Service dogs are allowed on both High Level And Low Level.

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The environments that you will be enjoying are remote, and in some cases hard, and weather is very change able.

This is important to keep in mind. Here at Discover Lewis and Harris, we do not provide personal equipment such as walking boots (or another suitable footwear), waterproof jackets and trousers, food, backpacks, etc. Personal kit needs to be in good condition and checked before booking.

You don't need expensive kit, just kit that works and is suitable.

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Fly Fishing Terms:

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We will only take up to 3 people in a group for a Fly Fishing Session.

Anyone under the age of 16 will not be allowed.

Anyone under the age of 18 MUST be accompanied by a parent or guardian. When booked, a parent or guardian will need to sign a form saying they will take responsibility for their young adult/ adults, and that they understand the risk of the environment for their young adult/ adults. The from will need to be signed on day of activity.

Discover Lewis and Harris will provide suitable fishing equipment that has been checked and properly maintained. We ask that when using our equipment, you will look after it and be responsible while using it. 

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The environments that you will be enjoying are remote, and in some cases hard, and weather is very change able.

This is important to keep in mind. Here at Discover Lewis and Harris, we do not provide personal equipment such as walking boots (or another suitable footwear), waterproof jackets and trousers, food, backpacks, etc. Personal kit needs to be in good condition and checked before booking.

You don't need expensive kit, just kit that works and is suitable.

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Payment terms and cancellations:

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Payment will need to be made at the time of booking. 

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If a cancellation is required 2 weeks before the day booked, a full refund will be given.

If cancellation is required within 1 week before day booked, only half will be refunded.

If the instructor deems that weather conditions are not suitable for a booking to go ahead, a full refund can be offered, or a change of date(s).

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We want to offer the best experiences possible for all our customers, and we thrive to make the experience memorable and fun. We will not give a refund for an activity/ service that has already been provided.

If the experience wasn't up to standard, we would like to respectfully discuss any issue you have.

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If Discover Lewis and Harris cancels:

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If Discover Lewis and Harris cancels at any time, a full refund will be given. 

If the instructor deems that weather conditions are not suitable for a booking to go ahead, a full refund can be offered, or a change of date(s).

or

If the Instructor deems the weather/ conditions unsafe, an alternative route may be offered

If a clients behaviour is putting others in danger, or disrespecting others or our environment, then the day will be terminated and no refund or change of date will be offered.

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